Prefer env vars at build time (GOOGLE_SITE_VERIFICATION, BING_SITE_VERIFICATION, YANDEX_VERIFICATION, BAIDU_SITE_VERIFICATION, NAVER_SITE_VERIFICATION). Optionally paste meta tags below this comment for a one-off deploy. DNS TXT alternatives: see docs/indexing-playbook.md --> Support chat | Robomap Docs
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Support chat

Message Robomap support from the Contacts panel and optionally mirror notifications to Microsoft Teams.

What it does

Support chat lets you reach Robomap support from inside the app. Open the floating Contacts panel (next to Ask AI / Call in the toolbar), then start or continue a support conversation.

This is separate from the marketing Support form and from Talk with AI voice calls.

How to use it

  1. Sign in to app.robomap.ai.
  2. Open the Contacts launcher in the toolbar.
  3. Choose Support (or the support conversation) in the panel.
  4. Send your message and watch for replies in the same thread.

Include device names, incidence times, and screenshots when you report a technical issue.

Notify a Teams channel

If your organization connected Microsoft Teams, enable Post support-chat notifications on Account → Integrations → Microsoft Teams. New support messages and replies can post to the configured channel as Adaptive Cards.

Troubleshooting

  • Contacts panel empty — refresh the app and confirm you are signed in; support chat requires an authenticated session.
  • No reply — check notifications in the app; for urgent outages also use robomap.ai/support.
  • Teams not receiving support messages — confirm the support-chat toggle is on and send a Teams test message to verify the webhook.